How consistently you meet deadlines, personably respond to emails and maintain a keen eye for detail will all impact the overall ability of your firm to provide this great client service. Even if you don’t often speak to clients directly, this is something that can still apply to you. One may be along the lines of delivering outstanding service to clients at all times. To begin, look at your accounting firm’s values. Try breaking the big goals of your firm into smaller ones that are relevant to you personally.
Taking a step back will give you a greater understanding that your own tasks, no matter how small, will impact this client relationship far beyond the outcome of that individual task itself. You'll see that most of these tasks link together-relying on the successful completion of others to be worth anything. If you’re playing a small part in a client relationship, think about what that client wants. Don't just consider the tasks that have been allocated to you, think about every action that needs to happen across the team to leave that client satisfied with your firm. These strategies will help you or your team to see a broad view of your accounting firm’s goals, and understand where individual tasks contribute toward them. “Often you could feel that personally you’re not really getting far but knowing that what you’re doing is benefitting the firm is reassuring.” Jack Oates, Thomas Noble & Russell But you must remember not all your staff are in the habit of continually considering the bigger picture. If you're a partner of your firm you probably already see that every task contributes towards a much bigger beast.
Not only will this keep you motivated, but this ability to pay attention to all your firm's angles is a quality evident in the best leaders and managers. It can be easy to get buried amongst a mountain of to-do items and feel as if no worthwhile progress is actually being made.īut an understanding of where everything fits into the bigger scheme of things is essential if you want to advance your career. Those at the beginning of their career, in particular, can spend hours making their way through seemingly meaningless admin, sifting through email, and crunching numbers. A typical day for an accountant can be filled with endless small tasks.
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